FAQ

Established in 2002, HealthEquity administers Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and other consumer-directed benefits for our more than 14 million accounts in partnership with clients, benefits advisors, and health and retirement plan providers.

HealthEquity acquired Further in November 2021 as part of our commitment to continue to provide remarkable products backed by service, education, and member engagement support that go above and beyond customer expectations

Preparing for the transition will differ depending on your product(s). We encourage you to reference the client transition guide or attend the transition webinars where more specific details will be provided.

You will not need to communicate this transition to your members; HealthEquity will communicate all relevant information to members directly. To view the timing and contents of all communications your members will receive, click here.

If your organization offers Health Savings Accounts to employees, you can view the transition timeline here.

If your organization offers Flexible Spending Accounts, Health Reimbursement Arrangements, or other products, you can view the transition timeline here.

Please contact the HealthEquity Transition Team at 866-711-4860 with any additional questions.

Clients will have access to the HealthEquity client portal approximately three months before the Transition Date. Details on how to access the portal will be shared closer to that date.

Yes! We are offering a series of webinars. Please visit the Transition Resources tab for more details.

We will begin communicating details of the transition to your members approximately 90 days before the transition. To view communications your members will receive, please see your resources page.

For additional information regarding the transition for HSA accounts, click here.

For additional information regarding the transition for FSA accounts, click here.

For additional information regarding the transition for HRA accounts, click here.

Your monthly administration fee will remain the same as your current Further monthly administration fee. You may incur fees for certain services you elect (e.g., reimbursement via check, paper statements, additional/replacement debit cards beyond three (3), returns/stop payments). Members can locate their specific fees on the HealthEquity member portal; under Account Details, click on "View Adjustments to Schedule of Fees."

For members who participated in Further's Plan Change option, this option will no longer be available through HealthEquity and your fees may change. You will receive a separate notification during your transition timeline.

Yes. To facilitate the transfer to HealthEquity, there will be a period during which members can view their account online, but will not be able to access their HSA cash funds, use their Further debit card, or make any changes to HSA investments. Any investments in their Further HSA will be subject to market conditions, including risk of loss in account value, during this time. This period is called a “blackout period.” It will begin nine calendar days before the Transition Date and lasts until the Transition Date. After that, members will not be able to view their Further HSA again until the Transition Date. We encourage members to carefully consider how this blackout period may affect their financial plan.

Yes. HealthEquity will send transitioning members a Card Package approximately one month before the Transition Date with a new HealthEquity Visa® Card.* A card will be issued in the primary account holder’s name.

*The Card can be used at participating merchants who sell eligible healthcare products or services everywhere Visa debit cards are accepted. HealthEquity Visa Healthcare Cards are issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC.

You can find more answers to HSA-related questions here.

Admin fees are issued on the fourth day of every month.

You can find more information on HealthEquity HSAs, and how they differ from Further's HSAs, by downloading our Transition FAQs document here.

HealthEquity uses a different claims funding process than Further. HealthEquity requires that funds are available in order to release claims payments for FSAs, HRAs, and other products. Because of this, HealthEquity asks for a percentage of the overall plan liability to be made available in the form of a prefund. At a frequency of your choosing, a replenishment invoice is generated to bring the funding account back to the agreed upon prefunding amount.

Make sure to complete your plan renewal and submit your Claims Funding Form to HealthEquity. In an effort to avoid an ACH rejection, please ensure that you provide your bank with the HealthEquity originator ID: 1522383166.

HealthEquity sends a pre-note in order to verify the bank accounts at the client and member level. Clients may use the Claims Funding Form to provide a copy of a voided check, in which case a pre-note will not be performed on their account.

You can find more information on HealthEquity products, and how they differ from Further's products, by downloading our Transition FAQs document here.

Yes - client prefunding is required for HRA and FSA products. Please watch the Plan Renewal and Claims Funding on-demand Webinar to learn more.