FAQ

Established in 2002, HealthEquity administers Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and other consumer-directed benefits for our more than 14 million accounts in partnership with clients, benefits advisors, and health and retirement plan providers.

HealthEquity acquired Further in November 2021 as part of our commitment to continue to provide remarkable products backed by service, education, and member engagement support that go above and beyond customer expectations.

If you have a Health Savings Account (HSA), you can view the transition timeline here.

If you have a Flexible Spending Account (FSA), Health Reimbursement Arrangement (HRA), or other products, you can view the transition timeline here.

For assistance during the transition to HealthEquity, please contact the Member Services team at 844.351.6856. Once the transition is complete, please contact the Member Services team at 866.346.5800 or reach us via email at memberservices@healthequity.com. We are available 24/7.

Yes! We are offering a series of webinars. Please visit the Transition Resources tab for more details.

For additional information regarding the transition for HSA accounts, click here.

For additional information regarding the transition for FSA accounts, click here.

For additional information regarding the transition for HRA accounts, click here.

Your monthly administration fee will remain the same as your current Further monthly administration fee. You may incur fees for certain services you elect (e.g., reimbursement via check, paper statements, additional/replacement debit cards beyond three (3), returns/stop payments). Members can locate their specific fees on the HealthEquity member portal; under Account Details, click on "View Adjustments to Schedule of Fees."

For members who participated in Further's Plan Change option, this option will no longer be available through HealthEquity and your fees may change. You will receive a separate notification during your transition timeline.

To facilitate the transfer to HealthEquity, there will be a period during which you can view your account online, but you will not be able to access your HSA cash funds, use your Further debit card, or make any changes to your HSA investments. Any investments in your Further HSA will be subject to market conditions, including risk of loss in account value, during this time. This period is called a “blackout period.” During the blackout period, members will not be able to access their HSA funds again until the date of the transition. We encourage you to carefully consider how this blackout period may affect your financial plan.

Yes. HealthEquity will send you a Card Package with your new HealthEquity Visa® Card.* A card will be issued in the primary account holder’s name. If you would like to order a card for any additional dependents, you may do so on the HealthEquity member portal.

*The Card can be used at participating merchants who sell eligible healthcare products or services everywhere Visa debit cards are accepted. Your HealthEquity Visa Healthcare Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC.

You can access your HealthEquity account once you receive your HealthEquity Card Package. Contributions can be made to your HealthEquity HSA starting at that time.

No. HealthEquity will send you a HealthEquity Card Package with instructions on how to establish a new username and password to access your HealthEquity HSA.

Once the transfer to HealthEquity is complete, your HSA cash balance will be allocated as noted below based on your current Further HSA program:

Further Select HSA — to an interest-bearing account at a federally insured bank, credit union, or similar financial institution; eligible for insurance by the FDIC or NCUA.

Further Premium HSA, Further Value HSA, Basic Saver, and Free Saver — to an interest-bearing group annuity contract issued by participating insurance partners (the “Group Annuity Contract”).

Please refer to the Cash Supplement to the Health Savings Account Custodial Agreement for your HSA (included in your HealthEquity Card Package) for additional information.

Please refer to the Further by HealthEquity Standard Investment Lineup for more information.

No. Your Further debit card will be automatically deactivated at the start of the blackout period.

Your last day to distribute funds from your Further HSA is one day before the beginning of the blackout period.

Your Further debit card will remain active until your Transition Date or through Grace Period if applicable.

Yes, if you have enrolled in a healthcare account for the new plan year, and your employer offers the card with your plan, you will receive a HealthEquity Visa® Card* approximately 7-10 business days after your employer processes enrollments.

The card will be mailed to your home address on file with HealthEquity. Additional cards for spouses and/or dependents may be requested through the member portal.

*The Card can be used at participating merchants who sell eligible healthcare products or services everywhere Visa debit cards are accepted. Your HealthEquity Visa Healthcare Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC.

You will continue to submit claims and receive reimbursements through your Grace Period and/or Runout period using the current claim submission methods on Further.

No. You will need to enter your dependents in the HealthEquity member portal.

No. You will need to set up direct deposit in the HealthEquity member portal.

You can access your HealthEquity account once you receive your HealthEquity Card Package. The Card Package will be sent one month before the Transition Date. Contributions can be made to your HealthEquity HSA starting at that time.

You will continue to submit claims and receive reimbursements on the Further portal through the Runout and/or Grace Period for the current plan year, if applicable.

No; HealthEquity issues statements on a monthly basis. By default, you will receive electronic statements, but may opt into receiving paper statements for a $1 fee.